Deep Cleaning Greenwich Service Terms and Conditions
These Terms and Conditions set out the agreement between Deep Cleaning Greenwich and any individual, business, landlord, tenant or other customer who books cleaning or related services. By making a booking, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
1. Definitions and Scope of Services
In these Terms and Conditions, the expressions we, us and our refer to Deep Cleaning Greenwich. The expressions you and your refer to the customer who books or receives our services.
Our services include, but are not limited to, deep cleaning, one-off cleaning, end of tenancy cleaning, pre-tenancy cleaning, post-builders cleaning, spring cleaning, kitchen and bathroom cleaning, appliance cleaning, interior window cleaning and related tasks agreed at the time of booking. Any additional work requested outside the agreed quotation will be treated as a variation and may incur extra charges.
We operate within our defined service area, which includes Greenwich and surrounding locations within reasonable travel distance. Acceptance of any booking is subject to staff availability and travel feasibility to your address.
2. Booking Process
You may request a booking by contacting us and providing accurate information about the property and the services you require, including the type of property, number of rooms, approximate size, condition and any special requirements. We may ask clarifying questions in order to provide an accurate quotation and recommended duration.
A booking is only confirmed when we have sent you a written confirmation of the appointment, which may include the date, approximate arrival time window, description of services and price estimate or agreed fixed price. We reserve the right to refuse, cancel or reschedule any booking where information provided is incomplete, misleading, or where we reasonably believe that the work cannot be safely or properly carried out.
You are responsible for ensuring access to the property on the agreed date and time. This includes making sure keys, access codes, parking permits and any entry instructions are accurate and available to our cleaners. If we cannot gain access or if we are significantly delayed because of access issues, we may treat the booking as a late cancellation and may charge a fee.
3. Estimates, Quotes and Pricing
We may provide an estimated price based on the information you supply. This is not a final or fixed price unless expressly stated as such. Where the actual condition of the property or the amount of work required is significantly different from what was described, we reserve the right to amend the price or the scope of work before or during the service.
Fixed quotes, if provided, are based on agreed specifications and assumptions, including normal levels of dirt and clutter. If we discover additional rooms, heavy soiling, extensive limescale, mould, hazardous materials, pest infestations or other circumstances requiring extra time or specialist products, we may revise the quotation or limit the work to match the original agreed price.
Our prices are stated in pounds sterling. We may change our standard prices at any time, but changes will not affect confirmed bookings where a fixed price has been agreed in writing, unless the scope of work is changed.
4. Payments and Charges
Unless otherwise agreed in writing, payment is due on the day the service is provided or immediately upon completion. We may require a deposit or full prepayment to secure your booking, particularly for large jobs or where specialist equipment or products must be arranged.
We accept commonly used UK payment methods as advised at the time of booking. You are responsible for ensuring that payment details are correct and that sufficient funds are available. Any bank charges or processing fees arising from your chosen method of payment may be passed on to you.
If payment is not received on time, we may charge interest on overdue amounts at a reasonable rate, together with any reasonable costs incurred in recovering the debt. We also reserve the right to suspend or cancel future services until outstanding amounts are paid in full.
5. Cancellations, Rescheduling and Access
You may cancel or reschedule a standard booking by giving us a minimum notice period, which will be specified at the time of booking. If you cancel or reschedule with less notice than required, we may charge a cancellation fee that reflects the time reserved for your appointment and the likelihood of rebooking that slot.
For larger or specialist projects, different notice periods and cancellation terms may apply. These will be confirmed when you make the booking. Any deposits paid may be non-refundable if cancellation occurs after a specified deadline, particularly where we have committed significant resources to the job.
If we arrive at the property and are unable to gain access, or if the environment is unsafe for our cleaners to work, we reserve the right to treat the visit as a late cancellation and to charge an appropriate fee. Unsafe conditions may include, but are not limited to, aggressive behaviour, illegal activities, significant structural damage, dangerous animals or the presence of substances that pose a health risk.
We will make reasonable efforts to honour scheduled appointments. However, circumstances such as traffic, staff illness, equipment failure or adverse weather may occasionally cause delays or require rescheduling. In such cases, we will contact you as soon as reasonably practicable to arrange an alternative time. We do not accept liability for any indirect costs, loss of income or inconvenience resulting from delays or rebooked appointments.
6. Your Obligations and Preparation
You must ensure that running water, electricity, adequate lighting, and safe access are available throughout the service. If these are not available, we may not be able to complete the work, and a call-out or cancellation charge may apply.
We request that you remove personal belongings, valuables, clutter and breakable items from areas to be cleaned, or clearly point them out to our team. We are not responsible for moving heavy furniture or large appliances unless this has been agreed in advance and can be done safely by our staff.
Please inform us before the service of any areas requiring special care, any surfaces that may be sensitive to certain cleaning products, and any existing damage or defects. This enables us to select appropriate methods and reduces the risk of further deterioration or damage.
7. Our Responsibilities and Service Standards
We aim to provide our services with reasonable skill and care, using suitable cleaning products and equipment for the tasks undertaken. Our staff are instructed to follow health and safety procedures and to respect your property and privacy.
Cleaning results can be influenced by the existing condition of the property, age and wear of surfaces, materials used in construction and any permanent stains or damage. We cannot guarantee removal of all stains, marks, odours or residues, particularly where they are long-standing or where attempts have previously been made to clean them with unsuitable products.
Where we have agreed an end of tenancy clean or similar service, our obligation is to use reasonable efforts to meet commonly expected cleanliness standards. We cannot guarantee that any third party, such as a landlord, letting agent or inventory clerk, will accept the outcome, as their expectations may vary.
8. Complaints and Quality Assurance
If you are dissatisfied with any aspect of our service, you must notify us as soon as possible and, in any event, within a reasonable period after the work is completed. Where practical, we may offer to re-attend to inspect and, if appropriate, to rectify issues at no additional charge.
Any claim relating to loss or damage must be supported by clear information, including photographs and evidence of the alleged issue. Failure to give us a reasonable opportunity to inspect or remedy a problem may limit our ability to assist and may affect any compensation that might otherwise be available under these Terms and Conditions or applicable law.
9. Liability and Limitations
We are responsible for any direct loss or damage to your property caused by our negligence or that of our employees acting in the course of their duties, subject to the limitations in this section. We are not liable for wear and tear, pre-existing damage, deterioration arising from the age or condition of materials or any damage that occurs because surfaces or items were not fit to withstand normal cleaning.
We are not responsible for loss of cash or items of high monetary or sentimental value unless they have been specifically mentioned to us in writing and we have expressly accepted responsibility for them. We recommend that you safely store jewellery, important documents and other valuables before the service begins.
We will not be liable for any indirect or consequential loss, including loss of rent, loss of opportunity, loss of profit, or other economic loss arising out of or in connection with the services, to the fullest extent permitted by law. Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot lawfully be excluded.
Where damage or breakage occurs and we are found responsible, we may at our discretion arrange repair, replacement with a similar item, or issue a reasonable financial contribution towards the cost. Any settlement will take into account the age, condition and reasonable value of the item at the time of damage.
10. Waste Handling and Environmental Regulations
We comply with applicable UK regulations relating to waste disposal and environmental protection. Our services may generate general household waste, dust and debris, which we will usually place in your domestic bins or waste containers, subject to their capacity and local collection rules.
We do not provide specialist waste removal services for hazardous, clinical, chemical, biological or controlled waste. If we encounter such materials, including but not limited to syringes, medical waste, asbestos, large quantities of animal waste or substances that may pose health risks, we reserve the right to cease work in the affected area and advise you to contact an appropriate licensed waste carrier or specialist contractor.
You are responsible for ensuring that any waste generated by our work that cannot be placed in your standard household or commercial bins is disposed of lawfully. Upon request and subject to additional charges, we may assist with arranging disposal through authorised channels, where such arrangements are available and lawful within the service area.
11. Health, Safety and Security
We take health and safety seriously and expect you to do the same. You must inform us of any known risks at the property, such as loose floorboards, faulty electrical fittings or other hazards. We may refuse to work in conditions that we consider to be unsafe or that present an unacceptable risk to our staff.
Our cleaners are instructed not to engage in activities that may endanger them or cause damage, including climbing on furniture, using ladders beyond safe heights or cleaning external windows in risky positions. Certain high or inaccessible areas may therefore be excluded from the service.
Where keys or access devices are entrusted to us, we will take reasonable care of them and use them only for the purposes of providing the services. You should not rely on our cleaners for key-holding beyond the agreed visit, and you remain responsible for ensuring the overall security of the property.
12. Privacy and Data Protection
We collect and process personal data such as names, addresses, access instructions and service details for the purpose of managing bookings, delivering services, processing payments and handling communications. We will keep such information secure and will not share it with third parties except where necessary to provide our services, comply with legal obligations or protect our legitimate interests.
By booking our services, you consent to the use of your information in accordance with this section. You may contact us to ask what data we hold about you and to request correction of inaccuracies where appropriate, in line with applicable UK data protection law.
13. Variations and Termination
We may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements or business practices. The version in force at the time you make a booking will apply to that booking. Continued use of our services after changes are published will be treated as your acceptance of the updated terms.
We may terminate or suspend the provision of services if you breach these Terms and Conditions, fail to make payments when due, behave abusively towards our staff, or if we reasonably believe that continuing the service would pose a risk or no longer be commercially viable. You may terminate ongoing arrangements by giving any agreed notice and settling all outstanding charges.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that we reserve the right to bring proceedings for unpaid charges in any other jurisdiction where you are resident or hold assets, where permitted by law.
15. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions will continue in full force and effect. Any waiver of a breach of these terms must be given in writing and will not be taken as a waiver of any subsequent breach.
These Terms and Conditions constitute the entire agreement between you and us in relation to the services, and supersede any prior understandings, statements or representations, whether oral or written, concerning their subject matter, except for any express written variations signed by both parties.
