Privacy Policy - Deep Cleaning Greenwich

This Privacy Policy explains how Deep Cleaning Greenwich collects, uses, stores, shares, and protects personal data. It applies to all Deep Cleaning Greenwich customers in the area, including prospective customers, existing customers, and individuals who interact with our services. We are committed to handling personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Introduction

When you request, book, or receive cleaning services from Deep Cleaning Greenwich, we may need to process personal data about you. This Privacy Policy is designed to help you understand what information we collect, why we collect it, how long we keep it, who may process it on our behalf, and what rights you have regarding your personal data. By using our services, you acknowledge that your information may be processed as described in this policy.

2. Data We Collect

We collect only the information necessary to provide and manage our services effectively. The types of personal data we may process include:

Identity details such as your name and any relevant title.
Contact information such as your address, email address, and telephone number.
Service information such as property access instructions, cleaning preferences, appointment details, and service history.
Billing and payment information such as payment status, transaction records, invoicing details, and related accounting data.
Communication records including emails, messages, complaint details, and feedback.
Technical data where relevant, such as IP address or browser data if you interact with us online.

We do not intentionally collect special category data unless you choose to provide it and it is necessary for a specific service request, for example, information relating to access arrangements or health-related sensitivities that affect cleaning requirements. Where such data is involved, we will apply additional safeguards and only process it where permitted by law.

3. How We Use Personal Data

We use personal data to deliver our services and manage our relationship with customers. This may include:

Processing enquiries and bookings.
Providing deep cleaning services at your property.
Managing scheduling, rescheduling, and cancellations.
Preparing invoices and handling payments.
Responding to complaints, requests, and service feedback.
Maintaining business records and improving service quality.
Complying with legal, tax, insurance, and regulatory obligations.

We will only use your personal data for the purposes for which it was collected unless we reasonably believe another compatible purpose is necessary and lawful.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis for processing your personal data. Depending on the context, we rely on the following lawful bases:

Contract

We process your data where it is necessary to enter into or perform a contract with you. This includes arranging appointments, delivering cleaning services, taking payment, and managing customer accounts.

Legal obligation

We may process data where necessary to comply with legal requirements, such as keeping tax records, handling accounting obligations, or responding to lawful requests from public authorities.

Legitimate interests

We may process personal data where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and freedoms. This may include improving our services, maintaining secure operations, keeping business records, and handling customer communications.

Consent

In limited circumstances, we may rely on your consent, especially for certain optional communications or where special category data is processed without another applicable legal basis. Where consent is used, you have the right to withdraw it at any time.

5. Sharing Your Data and Processors

We do not sell your personal data. However, we may share information where necessary to deliver services, operate our business, or meet legal obligations. In some cases, we use third-party service providers, known as processors, who act on our behalf and only under our instructions.

Examples of processors may include:

IT and hosting providers that store or support our systems and records.
Payment service providers that process card or electronic payments.
Accounting and bookkeeping providers that assist with invoicing and financial records.
Communication platforms that enable email, messaging, or customer service functions.
Operational subcontractors where a service requires additional support, subject to confidentiality and data protection obligations.

All processors are required to protect personal data appropriately and are not permitted to use it for their own purposes. Where data is transferred outside the UK, we will ensure suitable safeguards are in place as required by law.

6. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including any legal, accounting, or reporting requirements. Retention periods vary depending on the type of information and the reason for processing.

In general:

Customer service and booking records are kept for the duration of the customer relationship and for a reasonable period afterward.
Financial and invoicing records are retained for the period required by tax and accounting law.
Complaint and communication records are kept as long as needed to resolve disputes and maintain evidence of service interactions.
Information collected with consent is retained until consent is withdrawn or the information is no longer needed.

When data is no longer required, we will securely delete, anonymise, or otherwise dispose of it in line with our retention practices.

7. Data Security

We take appropriate technical and organisational measures to safeguard personal data against unauthorised access, accidental loss, destruction, misuse, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and regular review of our data handling processes.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a personal data breach occurs and we are legally required to do so, we will notify the relevant supervisory authority and affected individuals without undue delay.

8. Your Rights

As a data subject, you have rights under UK data protection law. Subject to legal conditions and exemptions, you may have the right to:

Access the personal data we hold about you.
Rectify inaccurate or incomplete information.
Erase your data in certain circumstances.
Restrict processing in certain situations.
Object to processing based on legitimate interests or direct marketing.
Data portability for information you provided to us, where applicable.
Withdraw consent at any time where processing is based on consent.

If you wish to exercise any of these rights, we will respond within the time limits set by law and may need to verify your identity before acting on your request. These rights are not absolute, and some may not apply in all circumstances.

9. Children’s Data

Our services are intended for adults arranging cleaning services for residential or commercial premises. We do not knowingly collect personal data from children except where it is incidentally included in communications or service arrangements made by an adult customer. If we become aware that we have collected data from a child inappropriately, we will take appropriate steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or service arrangements. Any updated version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically to stay informed about how we handle personal data.

11. Complaints

If you have concerns about how we process your personal data, you should let us know so we can address the issue. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.

12. Summary of Key Points

In summary, Deep Cleaning Greenwich processes personal data to provide cleaning services, manage customer relationships, comply with legal obligations, and run the business efficiently. We collect only what is necessary, use lawful bases such as contract, legal obligation, legitimate interests, and consent, retain data for appropriate periods, and share it only with trusted processors under strict data protection controls. We respect your rights and will handle your personal information responsibly and transparently.

This Privacy Policy applies to all Deep Cleaning Greenwich customers in the area.