Terms and Conditions for Deep Cleaning Greenwich

These Terms and Conditions set out the basis on which Deep Cleaning Greenwich provides domestic and commercial deep cleaning services. By making a booking, the customer confirms that they have read, understood, and agreed to these terms. These conditions are intended to create a clear agreement between the customer and the cleaning provider, covering the booking process, payment arrangements, cancellation rights, liability limits, waste handling, and the law that applies to the service.

For the purpose of these terms, the words we, us, and our refer to the service provider, and you or the customer refers to the person requesting the service. The term deep cleaning service means a more detailed and intensive clean than a standard clean, and may include task-specific treatment of surfaces, fixtures, appliances, floors, and other agreed areas.

These terms apply to all bookings for deep cleaning in Greenwich and related service areas unless otherwise agreed in writing. They are designed to reflect common UK service practices and to support a fair, lawful, and practical arrangement for both parties.

1. Booking Process

All bookings are subject to availability and confirmation by us. A booking request may be made by phone, email, online form, or any other method we make available from time to time. A booking is not confirmed until we have accepted the request and provided a confirmation message, estimate, quotation, or other written acknowledgement.

Before confirming a Greenwich deep cleaning appointment, we may ask for information about the property, the condition of the premises, access arrangements, parking restrictions, pets, or any known hazards. This information helps us assess the time, staffing, equipment, and products required for the service. If the customer provides incomplete or inaccurate information, we may revise the quotation, adjust the schedule, or decline the booking where necessary.

We will aim to allocate a suitable time slot and, where possible, notify the customer of any special requirements. However, time estimates are approximate unless a fixed service window is expressly agreed. The customer must ensure that reasonable access is available at the agreed time. If entry cannot be gained, the service may be delayed or treated as a late cancellation, depending on the circumstances.

Any special instructions must be provided in advance. Requests for additional tasks, such as oven cleaning, carpet treatment, or internal cupboard cleaning, may be accepted only if they are included in the quotation or agreed before the service begins. We reserve the right to refuse tasks that are unsafe, unlawful, or outside the scope of the service agreed.

The customer is responsible for ensuring that the property is ready for cleaning. This includes removing personal belongings, securing valuables, and advising us of any fragile items or areas that require special care. While we will exercise reasonable skill and care, deep cleaning often requires handling fixtures and materials that vary in age and condition, and results may differ accordingly.

2. Prices and Payments

Prices for deep cleaning services in Greenwich will normally be based on the size of the property, the number of rooms, the level of soiling, and any additional services requested. Unless otherwise stated, quotations are valid for a limited period and may change if the scope of work changes or if the customer provides new information that affects the service requirement.

Any estimate given before attendance is based on the information available at the time. If the property condition is significantly different from what was described, we may reasonably amend the price before commencing work or, if already on site, discuss options with the customer. If the customer does not agree to the revised price, we may withdraw from the booking and charge a call-out or cancellation fee where appropriate.

Payment terms will be confirmed at the point of booking or in the written confirmation. Unless agreed otherwise, payment is due on completion of the service and may be required by card, bank transfer, cash, or another approved method. For larger or repeated bookings, we may request a deposit or partial advance payment to secure the appointment.

Where a deposit is taken, it will ordinarily be applied against the final invoice unless the booking is cancelled in breach of these terms. Non-payment, delayed payment, or failed transactions may result in suspension of future bookings and recovery action in accordance with applicable law. The customer remains responsible for any bank charges, chargeback costs, or reasonable collection costs arising from a failed payment that was not caused by our error.

3. Cancellations, Rescheduling, and Access

We understand that plans change. If the customer wishes to cancel or reschedule a Greenwich deep clean, they should notify us as soon as possible. Cancellations made within the notice period stated in the booking confirmation will usually be accepted without charge. Cancellations made after that period may incur a fee to cover reserved time, allocated staff, and preparation costs.

Where a cancellation occurs on the day of service, or where our team arrives and cannot complete the work because access is denied or the property is not ready, we may charge the full or partial booking fee depending on the circumstances. This is because the appointment slot has been reserved specifically for that customer and may not be recoverable at short notice.

If we need to reschedule due to staff illness, severe weather, safety concerns, equipment failure, or other events outside our reasonable control, we will use reasonable efforts to offer an alternative time. We are not liable for indirect loss caused by such changes, although any prepaid amount for the unperformed portion of the service will be refunded or reallocated as agreed.

Repeated cancellations, failure to provide access, or failure to cooperate with pre-arranged conditions may result in refusal of future bookings. We may also suspend a service if we believe there is a risk to staff safety, property security, or lawful operation. In such cases, our liability will be limited to refunding the unperformed portion of the service where appropriate.

4. Scope of Service and Customer Obligations

Our deep cleaning in Greenwich service is intended to provide a detailed clean of agreed areas rather than restoration, repair, or specialist remediation. Unless expressly included, we do not provide services such as mould removal requiring specialist treatment, biohazard cleaning, pest eradication, structural repair, or removal of hazardous waste. We may recommend that specialist contractors are engaged where the nature of the work exceeds normal cleaning activity.

The customer must disclose any condition that may affect the safety or legality of the work, including asbestos risk, exposed wiring, sewage contamination, aggressive animals, needles, sharps, or hazardous substances. If such conditions are discovered during the service, we may stop work immediately and leave the premises for safety reasons. Any wasted attendance time may be chargeable.

The customer should remove or secure items of high value, documents, jewellery, cash, irreplaceable items, and fragile decorations before the service begins. Although our team will take reasonable care, we are not a storage or security service and cannot accept responsibility for items left accessible in the property unless loss or damage is caused by our proven negligence.

Where the service includes cleaning appliances, fixtures, or surfaces that are old, poorly maintained, or already damaged, the customer acknowledges that existing wear, staining, discolouration, and material weakness may prevent complete removal of marks. We do not guarantee factory-new results. Our obligation is to perform the service with reasonable skill, care, and attention.

If the customer requests that certain rooms, items, or surfaces be skipped, the scope of work will be adjusted accordingly. Any changes to the agreed scope made on site may affect the final price and duration. The customer accepts that a deep cleaning service may generate waste such as dirt, disposable cloths, packaging, or removed debris, and that proper disposal must comply with applicable law.

5. Liability and Limitations

We will carry out all services with reasonable skill and care, as required by UK consumer law. If we fail to do so, and that failure causes loss or damage, we may be responsible for putting the matter right, offering a partial refund, or paying compensation where legally required. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded.

Subject to the above, our liability for direct loss arising from a service failure will be limited to the amount paid or payable for the relevant booking, except where a different remedy is required by law. We are not liable for indirect, consequential, or economic losses such as lost business, loss of profit, or missed opportunities, to the extent permitted by law.

We are not responsible for damage caused by hidden defects, pre-existing faults, poor workmanship in the property, unsuitable materials, or items that deteriorate during cleaning despite reasonable care. Examples include loose fittings, cracked tiles, weak sealant, faded fabrics, water ingress, or delicate finishes not suitable for wet cleaning. The customer should inform us of any item requiring special treatment before the service begins.

Claims for damage must be reported within a reasonable time after discovery and, where possible, before the property is altered or repaired. The customer should retain the affected item and provide photographs or other relevant information to assist assessment. We may inspect the item, request further details, or arrange repair where appropriate. Any mitigation steps taken by the customer should be reasonable and proportionate.

6. Waste Regulations and Disposal

Our team will handle cleaning waste in accordance with applicable UK waste regulations and environmental obligations. This means waste generated by the service, such as packaging, cloths, debris, dust, and cleaning residues, will be managed responsibly and not disposed of unlawfully. We will use suitable bins, bags, and disposal methods as required by the nature of the material.

The customer remains responsible for declaring any waste or contamination that may require specialist disposal. This includes but is not limited to sharps, bodily fluids, chemicals, paint, solvents, asbestos-related material, medical waste, and items contaminated by pests or smoke damage. If such items are found, we may refuse to handle them, arrange separate disposal, or stop the service until safe and lawful arrangements are made.

Where waste removal is included as part of the service, it will be limited to ordinary non-hazardous cleaning waste unless otherwise agreed in writing. We may charge extra for heavy, bulky, contaminated, or unusual waste if lawful removal is possible. Any skip, licensed carrier, or specialist disposal service required beyond normal cleaning will usually be the responsibility of the customer unless included in the quotation.

The customer must not ask our staff to dispose of waste in a way that breaches environmental, licensing, or local authority rules. We reserve the right to decline any request that appears unlawful or unsafe. If a customer provides waste that is improperly bagged, contaminated, or prohibited from general disposal, the service may be paused pending instructions, and additional charges may apply for the time incurred.

7. Complaints, Changes, and Force Majeure

If the customer is dissatisfied with any aspect of a deep cleaning Greenwich booking, they should notify us promptly so that the issue can be reviewed. We may request a chance to inspect the concern and, where appropriate, return to correct a genuine service shortfall. This does not affect any statutory rights the customer may have under consumer law.

We may update these Terms and Conditions from time to time. The version in force at the time of booking will generally apply to that booking unless a change in law requires immediate amendment. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

We are not responsible for failure or delay caused by events beyond our reasonable control, including but not limited to extreme weather, fire, flood, industrial action, transport disruption, power failure, epidemic restrictions, or government action. In such cases, our obligations will be suspended for the duration of the event, and we will seek a fair and practical resolution.

8. Governing Law and Jurisdiction

This agreement is governed by the laws of England and Wales. Any dispute arising from or connected with deep cleaning services in Greenwich will be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law provides otherwise. The customer agrees that these terms form the entire agreement for the service booked, together with any written quotation or confirmation that specifically references the job.

By proceeding with a booking, the customer confirms that they have authority to request the service at the property concerned and to agree to these conditions. Acceptance of the service, payment, or continued instructions after confirmation will be treated as acknowledgement of the terms set out above.

These conditions are intended to ensure clarity, fairness, and lawful operation for every deep clean in Greenwich. If any point needs interpretation, it will be read in a way that is consistent with the overall purpose of the agreement and with applicable UK law.